We are disappointed that Yelp refuses to show our reviews because we refuse to give them $550 per month. We always ask our customers to write a review on us whether it may be good or bad. We work harder for the fact that we know the customer has the power to make us or break us. The best thing that ever happened to me was the internet review.Google places and now Yelp as well as Angie’s List. We thought about getting our reviews in front of more people . Yelp contacted us because we were getting so many good reviews. I talked with two salespeople there at Yelp. Andrew and Allison. What I found with each of them was a very aggressive approach to sales. Each person was friendly but also insisting that I spend money with yelp so more people could find us. It sounded like a good idea and we were ready to commit until we read the contract. Yelp has their salespeople send over an extensive contract to be signed electronically. The fact that it is several digital pages put up a big red flag. I read through the agreement and i saw that Yelp will require a 1 year contract and they also have a two month cancellation fee. The cancellation fee would equal $1100 . As a small business owner there is no way that I could ever afford that fee. Yelp was not willing to guarantee results and i was just not sure how much integrity this company actually had at this point. I asked the salesperson to void that portion and she said she would but then raised the price per month for the service. I became even more cautious of yelp after they had one of their star B school MBA’s get on the telephone. She was trying to take charge of the conversation and insisted that 40,000 other customers did not have a problem with the fee or the contract. A typical used car lot high pressure tactic.
I had a difficult time agreeing with the MBA from Yelp.
Yelp’s goal after all is to get the stock price up. My goal is to put a good roof on and to have my customers think and for that matter write positive comments on me. i suppose you cannot win in this world if you work hard and with integrity. It makes me sad and upset that the newest and i thought best thing about providing service is really just a scam by a bunch of slick MBA’s that feel they deserve a cut of my business and all the content of the comments made by my customers.
The customers reviews are accepted when submitted but Yelp filters them and forces the person seeking the reviews to go through a captcha process . Basically yelps filter hides the reviews if the contractor does not pay. You can reach Yelp at 646-666-1890
I think I am not uncommon than other business owners and I see a failure coming of the Yelp business model.
I recommend that you sell Yelp Stock now the price is $21.96 but after enough businesses catch on expect to see $1.50 per share or less.